Improving efficiency of stacking procedures

“We see VR as a powerful tool for employee engagement and motivation. This is the first stage of a three year process of embedding VR at the centre of how we build and train teams across our global network.”

Rick Jackson

Senior Vice President, DHL Express

In this customer story

Boosting employee engagement with collaborative training

Saving costs

Increasing sustainability

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For a large shipping company like DHL, loading packages efficiently to optimise cargo space is crucial. To avoid wasting space and money, DHL needed to train many thousands of its global workforce in how to load every shipment to maximise space.

In addition, DHL wanted to provide interactive, gamified training that their workforce would find stimulating in order to improve retention rates and overall employee engagement. Creating a new VR training programme was the natural solution.

Working closely with DHL experts, we developed a collaborative VR experience for warehouse-based cargo loaders to learn safe and efficient stacking procedures. This involved trainees in a realistic virtual environment using hand controllers to stack virtual boxes of various shapes and sizes, exactly as they would in real life.

This multi-user training was delivered through the Immerse Platform to trainees in almost 40 countries in the world, enabling them to work together as if they were in the same room, learning correct methods with scored performances and global leaderboards to encourage healthy competition among them. The participant feedback was unanimous, with unprecedented levels of employee engagement.

99% of training participants said it would benefit their performance.



  • Training cost reduction: noticeable savings in package loading processes
  • Employee engagement boost: unprecedented employee engagement levels
  • Performance enhancement: 99% of trainees affirm training benefits their performance
  • Scalable distribution: easy scaling with simple hardware and cloud-based content through the Immerse Platform
  • Environmental impact: significant reduction in CO2 emissions

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