Navigating Angry Conversations

Healthcare, Soft skills
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Handling angry patients and relatives is one of healthcare practitioners’ greatest challenges. As pressures on the NHS grow, staff are experiencing increasing levels of verbal abuse from the frustrated public. The emotional and physical cost of such encounters is high – not only for the doctor involved but also for other patients, colleagues and family.

This immersive training is designed to build effective communication skills that will help with emotionally charged patient interactions and personal relationships.

Created in collaboration with The Royal Society of Medicine

Learning objectives

  • Understanding how different responses can diffuse or exacerbate anger
  • Identifying anger signals
  • Remaining calm in hostile situations
  • Responding with empathy to move the situation forward
  • Applying these techniques to different situations

App info

  • Creator Bodyswaps
  • Industry Healthcare
  • Languages English, French
  • Headsets Meta Quest 2, Pico Neo 3
  • Modes Single user

About the creator: Bodyswaps

Bodyswaps is an award-winning immersive learning platform designed to deliver lasting behavioural change. Bodyswaps VR solutions create a safe space where learners can practise soft skills, with AI-enabled analytical feedback to accelerate personal development. Since 2019, London-based Bodyswaps has helped a wide range of organisations deliver measurable value by building more empathic workplaces and fostering greater inclusivity.