by Olya Kuramsina | Nov 17, 2021
Overview Whatever the reason for a customers journey, if you get your customer service right, you can make a good experience great and a bad one better. But if you get it wrong, you could turn a good experience bad and make a bad one even worse! So what happens when...
by Olya Kuramsina | Nov 17, 2021
Overview This simulation shows you how to listen for customers emotional drivers in order to adapt your response to address particular concerns when delivering updates and information. Jeremy is looking forward to getting home after a weekend away. Hes tired and his...
