Understanding Conflict

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Observe how conflicts can develop within diverse teams, develop your ability to flag non-inclusive behaviour and practise relationship-building skills.

Florence has come to you with a problem shes having with Abeeku, another member of your team. She wants you to help her resolve her difficulties, but first, you need to understand what’s going on. The next day, youre having a coffee with Abeeku, who has asked for some help checking the accuracy of his work. When Florence discovers this, she feels sidelined and a conflict erupts. Later, youve asked Florence and Abeeku to join you to debrief on what happened. This is your chance to begin resolving the argument.

This module is part of our Inclusive Leadership series.

Learning objectives

Diversity brings differences that could lead to disputes. This scenario looks at a set of techniques that will help uncover the sources of a conflict, build a nuanced understanding and prepare your strategy for resolving it.

  • Learn effective listening skills
  • Acknowledge the need to be aware of stereotyping
  • Identify inappropriate behaviour
  • Practise relationship-building skills
  • Practise giving constructive feedback.
  • Practise applying techniques to manage conflict

Available now

15-20 mins
People skills
English, French
Meta Quest 2, Pico Neo 3
Single user
Includes metrics
Additional peripherals required


Bodyswaps is an award-winning immersive learning platform designed to deliver lasting behavioural change. Bodyswaps VR solutions create a safe space where learners can practise soft skills, with AI-enabled analytical feedback to accelerate personal development. Since 2019, London-based Bodyswaps has helped a wide range of organisations deliver measurable value by building more empathic workplaces and fostering greater inclusivity.

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