Identify poor communication practices, experience what you sound like to other people and practise clear communication behaviours like emotional self-regulation, affirmative body language or summarising.

You have been working with Daniel on a project that Sonya is overseeing. The delivery is due tomorrow but something came up and you need an extension. Daniel is doing a pretty terrible job of communicating what happened and what you need. Your first task is to observe Daniel and identify poor communication practices. Then, face-to-face with Sonya, you will have the opportunity to have a go yourself at explaining the situation and requesting a delay.

This module is part of our Workplace Communications Essentials series.

• Distinguish between good and bad communication practices.
• Apply clear communications techniques and behaviour in a practical scenario.