Case Studies

DHL: Overcoming the challenges of cargo loading training using VR

The Challenge

For a large shipping company like DHL, loading packages efficiently to optimise cargo space is crucial. To avoid wasting space and money, DHL needed to train many thousands of its global workforce in how to load every shipment to maximise space.

In addition, DHL wanted to provide interactive, gamified training that their workforce would find stimulating in order to improve retention rates and overall employee engagement. Creating a new VR training programme was the natural solution.

dhl logo



Bonn, Germany


“We see VR as a powerful tool for employee engagement and motivation. This is the first stage of a three year process of embedding VR at the centre of how we build and train teams across our global network.”

Rick Jackson, Senior Vice President, DHL Express

What we did

Working closely with DHL experts, we developed a collaborative VR experience for warehouse-based cargo loaders to learn safe and efficient stacking procedures. This involved trainees in a realistic virtual environment using hand controllers to stack virtual boxes of various shapes and sizes, exactly as they would in real life.

Our multi-user solution enables trainees from around the world to work together as if they were in the same room, learning correct methods with scored performances and global leaderboards to encourage healthy competition among them.

Currently being piloted in 40 countries using the oculus Quest, with global roll-out scheduled for 2020

What this means

  • Significant cost savings in package loading
  • Unprecedented levels of employee engagement
  • 99% of training participants said it would benefit their performance.
  • Simple hardware and cloud-based content distribution built on our enterprise platform makes it easy to scale
  • Reduced CO2 emissions

Pin It on Pinterest